Sometimes a library discharges an item and then notices that the item is damaged or that parts are missing.

If the Discharging the Bookdrop wizard is being used, highlight the item in question and click on the Display User Wizard.  The previous borrower will appear as the Current button. This only works while the Discharging Bookdrop Wizard is still open.  If the Clear Discharge List or Close are clicked, the patron information is no longer available.

If the discharged item was overdue, the discharge created a bill.  In that case search for the specific copy and look to see if the patron is listed on the Bill tab. 

If there is no bill, and you've closed the Bookdrop Wizard, system statff can search the automation log files to look up the previous borrower. Email Melissa Klein (at klein@winnefox.org) with the barcode of the item.

The same report can be used to look up by borrower. Sometimes a problem situation can be resolved by seeing what else a user checked out at the time of the problem, but this should be done sparingly since it is more invasive.