Library notices—email, phone call, and paper

Overdue Notices Schedule
  US Mail (sent by UMS) Phone Call3 Email4
Predue Notice None None 3 Days;  1 Day for DVDs
1st Overdue Notice None 4 Days 3 Days  
2nd Overdue Notice None None 15 Days
Bill for unreturned item 30 Days No call-US Mailed 30 Days
Second bill notice None None 37 Days-US Mailed
Bill referred to a
 Collection Agency and a fee ($10-$15) is charged to the user1
45 Days 45 Days 45 Days
1st Letter sent from Collection Agency 46 Days 46 Days 46 Days
2nd Letter sent from Collection Agency 67 Days 67 Days 67 Days
1st Collection Agency phone call 81 Days 81 Days 81 Days
3rd Letter sent from the Collection Agency 109 Days 109 Days 109 Days
       
1These  libraries refer bills to a Collection Agency:   3These libraries have phone notices for overdues: 4Any user with an email address, regardless of Library, gets notified by email
Berlin   Coloma  
Coloma   Endeavor   
Menasha   Menasha    
Montello   Montello    
Neenah   Neenah  
Oshkosh   Oshkosh    
Oxford   Oxford  
Ripon   Redgranite  
Winneconne   Ripon  
    Wautoma   
    Brandon (2019)  
       

  WALS produces and sends out notices on the following schedule:

  • Email notices
    Pre-due notices are sent at 3 days before the item is due for 14, 21, 28-day or longer loans.
    Pre-due notices are sent at 1 day before the item is due for 3 and 7-day loans.
    Overdue notices are sent at 3 and 15 days after the due date.
    Bill notices are sent at 30 days after the due date. 

Any users with an email address in their record get email notices.   

Optional email welcome notices for new-card holders are sent on Sundays to users that were registered the previous week.

Optional email pre-expired-card notices are sent to users with records that expire in nine weeks.

  • Phone call notices via UMS for overdues and/or holds
  • Automated phone messages for overdues are made at 4 days after the due date.

Phone call notices are made for these libraries:

BERLIN, BRANDON, COLOMA, ENDEAVOR, MENASHA, MONTELLO, NEENAH, OSHKOSH, OXFORD, REDGRANITE, RIPON (overdues only), WESTFIELD.

Phone call notices are NOT made for bills.

  •  Paper notices (sent by UMS as of 1/15/2019)
    Bill notices are mailed 30 days after the due date for patrons without email.
    A bill notice is mailed at 37 days for users with email.  (This started October 15, 2012)