Updated 8/25/2025:

DAMAGED:

Receive damaged item in bookdrop

1) Look for a Wear & Tear sticker/stamp inside front cover

2) If there isn’t a sticker/stamp, or if the item is more damaged than the sticker/stamp notes,

Look up the patron before discharging. Remember the trick for looking up previous patron from bookdrop.

 3) If it is your item, decide whether to bill the patron and check it out to either your library’s DA-XX user or WD-XX user (if not going to try to repair)

4) If it is NOT your item, fill out the Problem Item Form

Fill out Item Info and Patron Info (steps 1-5)

 5) Checkout to Owning Library’s DA-XX user

6) Put item and form in delivery (in plastic bag if necessary) to the Owning Library

7) Owning Library receives item and assesses damage

8) Owning Library may decide to bill patron and then has 7 days to:

Add the bill to the patron record with a note.

Fill out Owning Library section of form and send form back to Checkin Library.

(If so indicated on form, send item back to Checkin Library)

 9) System will notify patron of bill added to their account

Receive damaged item in Delivery (Red Box)

1) Look for a Wear & Tear sticker/stamp inside front cover

If sticker/stamp, then fill hold

If it’s your item and no W&T sticker/stamp, decide whether to add one or WD item.

 2) NOT your item, no sticker/stamp, attach Red Box Sticker (RBS) Step1

3) Assess Damage

If item is OK to circulate, fill hold

If item is not OK to circulate, fill out Step2 of RBS and return to Owning Library

 4) When item returned, complete Step2 of RBS and return to Owning Library

5) Owning library should put on a sticker/stamp or WD item.

Receive damaged item and patron wants to pay

If not your library’s item, charge patron full replacement value
Send money with the form to the owning library
Patron keeps the item.

Damaged Items Procudure Flow Chart: HERE

Damaged Form is Located HERE.

List of all libraries' Damaged Users: