Sometimes a library discharges an item and then notices that the item is damaged or that parts are missing.

If the Discharging the Bookdrop wizard is being used, highlight the item in question and click on the Display User Wizard.  The previous borrower will appear as the Current button. This only works while the Discharging Bookdrop Wizard is still open.  If the Clear Discharge List or Close are clicked, one can't get back to patrons for those items.

If the dischared item was overdue, the discharge created a bill.  In that case search for the specific copy and look to see if there is a bill. 

If there is no bill, the log files from the automation system can be used to look up the previous borrower. Email Melissa Klein (at klein@winnefox.org) with the barcode of the item.

The same report can be used to look up by borrower. Sometimes a problem situation can be resolved by seeing what else a user checked out at the time of the problem.