Missing Item List

Items that are currently missing need to be searched for on your shelves for three months.

Identify items currently missing by using the List Items Missing report in Analytics, found in "Shared Reports > For Libraries > Item Lists", and then searched for on your shelves. The report lists all items with a status of MISSING. It exports as an Excel file and can be sorted by Last Activity Date, to identify the items that have been missing longest. 

When searching for items, check both where the item would normally would be shelved, and likely places where it could have been misshelved, such as shelves above and below their normal location, or under similar call numbers. 

If the item is located on the shelf, discharge it. This will take the item out of MISSING and route it to the correct location, either back to its Home Location, or to a hold should someone be waiting for that item. 

If you cannot find the item after three months, mark the item Withdrawn by checking it out to your WD-XX user, where XX indicates your library code. This allows the item to be fully removed from the catalog during item maintenance. 

List Items MISSHOLD (Flow Chart)

This report that were on the Holds shelf for a patron, and now cannot be found; the item was very recently seen and handled to make the hold available for the patron. This can happen if the item is not checked out with the patron's other holds, or mistakenly given to a different patron. 

  1. View/print CleanHolds report and flag missing items & patrons
  2. Contact patrons about those items.
  3. Every Wednesday morning, the Misshold report runs and is emailed to you. Search your email for "Distribution Services MISSHOLD"
  4. Search for ALL the items listed on the report--even those that aren't yours.
  5. Items on Misshold list for over 2 months will accrue a bill from Winnefox that will be sent to the Pickup Library.
  6. Bill payments will be sent to the Owning Library
  7. Pickup Library may wish to bill the patron for reimbursement
  8. If the item gets returned after being paid for, item now becomes property of the Pickup Library.