MISSHOLD
"MISSHOLD" refers to when the item goes missing from the available holds shelf; because they were on the available holds shelf, we know that we have recently seen and handled them.

Often, these items will be mistakenly taken by the patron and not checked out, and will return. However, it is also important to check your shelves for these items, in case instead they ended up back on the shelves without being discharged.

The MISSHOLD Procedure should go as follows:

1) View/print CleanHolds report and flag missing items & patrons

2) Contact patrons about those items.

3) Everyone needs to be diligent to run their Misshold reports and look for ALL the items.

4) Items on Misshold list for over 2 months will accrue a bill from Winnefox that will be sent to the Pickup Library.

5) Bill payments will be sent to the Owning Library

6) Pickup Library may wish to bill the patron for reimbursement

7) If the item gets returned after being paid for, item now becomes property of the Pickup Library.

The Procedure Flow Chart can be found HERE.