General Principles of Participation in the Winnefox Library System

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General Principles of Participation in the Winnefox Library System and the WALS
Network
2016

There is a long history of strong cooperation, collaboration, and trust among the Winnefox member libraries. This spirit has been the foundation of the many accomplishments within Winnefox, including the development of the shared automation system

As part of that history, there have been discussions and consensus agreements about how libraries are to operate and of how library staff are to function in this cooperative environment. There are also expectations and requirements based in Wisconsin statues. This document is an attempt to summarize both. As new directors and staff start working in Winnefox libraries, this document will help to provide a clear summary of what is expected. For existing staff, it provides a review.

1. State Requirements for System Membership and Library Operation
Libraries must meet and follow all of the state statutes that cover library operations and procedures.

2. Communication

Open and honest communication between Winnefox libraries is a crucial component of the cooperation needed for providing good library service.

a. Email

Email is the primary means of communication between Winnefox libraries. Library staff are expected to regularly read email and manage their email accounts. The Winnefox email account is for work purposes. Staff are expected to use a separate email account for personal use. There are many free, web-based options for personal email.

b. Communicating Problems

Information about problem patrons and potential problem situations should be shared with other system libraries.

c. Project Consultation

Large projects that might affect other libraries or would require Winnefox staff time should be discussed with Winnefox staff as the project is planned.

d. Communications with Library Staff

In many cases, Winnefox staff communication is with library directors or, in larger libraries, department heads. It is essential that information be communicated to all library staff whose duties warrant it.

3. No Special Privileges for Library Board Members and Directors

§19.59 Codes of ethics for local government officials, employees and candidates.
No local public official may use his or her public position or office to obtain financial gain or anything of substantial value for the private benefit of himself or herself or his or her immediate family, or for an organization with which he or she is associated. [19.59(1)(a)]

Library board members and the library director are not to receive special privileges. This
includes:

  • Borrowing new items before they are entered into the system
  • Multiple renewals
  • Extended loans
  • Selective forgiving of fines 

Per the Wisconsin Government Accountability Board, the Code of Ethics for Local Public Officials applies to local elected officials and local government employees who are either appointed to serve for a specified term of office or who serve at the pleasure of the appointing authority.

This means the libraries cannot legally provide special services to their board members or to library directors. Ethically, staff members should not receive special privileges either. If a service is offered to the public—extended loans, forgiven fines, etc. staff and board membersare allowed to receive those same services.

Staff may check out new, donated material first for the purposes of reviewing a title before deciding whether to add it. Staff may also have different loan periods for material needed for story times, book talks, etc. The emphasis is on material needed for work purposes, not personal use.

4. Privacy of Library Patron Records §43.30 Public library records.

Records of any library which is in whole or in part supported by public funds, including the records of a public library system, indicating the identity of any individual who borrows or uses the library's documents or other materials,  resources, or services may not be disclosed except by court order or to persons acting within the scope of their duties in the administration of the library or library system, to persons authorized by the individual to inspect such records, to custodial parents or guardians of children under the age of 16 under sub. (4), to libraries under subs. (2) and (3), or to law enforcement officers under sub. (5). [43.30(1m)]

Wisconsin law protects the privacy of library users. As a matter of library ethics, staff should not look at user records unless necessary for library business and should not talk about patron use of the library. Volunteers who deal with the public or have access to records should have the same standards.

Friends of the library groups are not the library and should not have access to patron records. The library can use patron address information for library mailings to users, the Friends cannot. A Friends group should develop its own mailing list.

5. Meetings

The library director or a representative is expected to attend the county library advisory committee meetings, county funding committee meetings, the Winnefox Annual meeting, and All-WALS meetings. These meetings are usually not eligible for meeting directory certification requirements, but are extremely important for other reasons.

6. Automation System

The library director or other library staff need to be trained in the use of the automation system and to maintain those skills as the system changes. Email is used frequently for disseminating information about changes made to the automation system. The All-WALS meetings are the most appropriate settings for discussing the automation system and options for our use of it.

7. Interlibrary Loan System

The library director or other library staff need to be trained in the use of the interlibrary loan system and to maintain those skills as the system changes. Interlibrary loan is used to get material from libraries other than Winnefox members.

8. Technology Skills and Awareness

The library director and other library staff need to be familiar with technology used by the public in their communities and to be aware of technology trends.

9. Collection Development

Using material from other libraries via the hold system is not a substitute for an adequate local library budget for library material.

a. In-demand items

The automation system software is used by staff to set most in-demand items to local hold so they are not available to fill holds at other libraries. Libraries are expected to buy their own copies of high-demand titles. Libraries are expected to take copies off local hold when they are no longer in demand locally.

b. Material Purchases Meet Community Needs

Material coming from other libraries to fill holds should be monitored and buying patterns adjusted when appropriate. This includes types of material and subject areas.

10. Sharing of Library Material

One important purpose of the shared automation system is the access to the combined collection of all of the member libraries. To maximize that access, each individual library must follow the same practices:

a. Minimal Number of Local Holds

Libraries are expected to keep local holds to a minimum. Lists are produced monthly for libraries to review and use to remove local holds.

b. Renewal of Library Material

To provide fair service to library users, library material must be handled in a consistent manner. Overriding renewal limits to provide special service to one user may mean poorer service to another user and could harm the library’s reputation.

i. Items with holds should not be renewed, even if the renewing library is the owning library. If the user keeps the item past the due date, the library has the option of forgiving the fine.

ii. Multiple renewals of items without holds should be done infrequently, especially if it is owned by another library. An item should not be renewed more than twice without permission of the owning library.

c. Holds

The timeliness of the hold system depends on the library. The hold system is set to randomize the selection of the library to fill the hold. To handle holds fairly and promptly:

I. The on-shelf holds report should be processed every day the library is open.
II. The hold system queue should not be manipulated.
III. Items not picked up from the holds shelf during the appropriate time should be cleared so the item can be used by another user.

d. Rotating Collections

The items received by the library in rotating collections should be handled in a timely manner, and damages and missing items reported.

e. Interlibrary Loan

Interlibrary loan is a special loan of material from one library to another. Items received from non-Winnefox libraries may not be renewed without permission of the owning library and should be returned promptly.

11. Follow Established Procedures

For the shared automation system to be maintained efficiently, libraries must be consistent in entering and maintaining records. There are separately issued documents with the established rules for the following:

• Item and Patron Records
• Lost, Damaged, and Missing Items
• Failed Email Notices
• Delivery of Material

12. Library Websites

The library website is an important means of marketing library services. The information on the library’s website must be kept up to date.

13. Licensed Databases

Databases licensed by the library or Winnefox are for the use of eligible patrons only. These databases are listed on the library’s Research Tools page of their website. Library cards may not be issued to non-local residents for the purpose of using databases. This clause is intended to restrict access of persons who do not live in the area and have no local contacts whose sole purpose of acquiring a card is to obtain access to online resources which their
local library does not subscribe to.

Many databases are licensed and billed based on population or library circulation.

14. Telecommunication Network and Equipment and Security

The sophisticated telecommunication system linking Winnefox libraries makes shared automation possible. State and federal funds make it affordable. The following steps will help maintain the effectiveness and security of the network.

a. Staff Network Access

Library staff must follow established guidelines for the use of the network.

i. Passwords should be kept secure.
ii. The public should not have access to staff computers. A breach of security on a staff PC exposes the rest of the network and grants access to sensitive information.
iii. The public should not be allowed to plug devices into the network. The exception is when the library's network has dedicated specific jacks to secured, public access.
iv. Winnefox staff should be notified when a library staff person leaves so that we can disable that person's access to the network.
v. If a staff person is discharged, WALS must be notified immediately. Passwords will need to be changed.

b. Not Connect Unauthorized Equipment to the Network
Only authorized equipment may be connected to the network. Library staff must work with Winnefox staff when adding new equipment. This is not intended to cover connections to the public wireless network by smartphones, laptops, or similar devices.

c. Consult Before Purchasing Network-dependent Software

Software that interacts with network resources (such as the integrated library automation system or library web sites) should not be purchased without consulting first with Winnefox staff.

d. Maintain and Upgrade Equipment

The library must budget for and replace equipment on an ongoing basis. The library must maintain PCs using the appropriate anti-virus and PC protection software. In some cases software does not automatically update or scan; this must be done by library staff.

e. Use of Network Resources

Planned library projects that will use network resources must be discussed with Winnefox staff before being undertaken. Other network resources not already mentioned above include: patron authentication or any connections to the ILS and/or catalog, network storage and/or backup of large quantities of digital data.

f. USB Flash Drives and Other Storage Devices

USB flash drives are commonly used to spread viruses and other malware, sometimes without the knowledge of the person using them. Staff must never plug non-library devices into staff computers.

15. Access to the Network by Library Volunteers

We recognize that volunteers play an important part in the operations of member libraries and that they have access to staff-only areas of the library. Nevertheless, care should be taken to protect network security and patron privacy.

It is recommended that libraries have a written Volunteer Policy. For duties that entail access to sensitive information, network resources, or the ILS, it is recommended that volunteers be required to read and agree to the Volunteer Policy.

Volunteer Policies used by other libraries are available on the Division’s Wisconsin Public Library Policy Resources page http://dpi.wi.gov/pld/boards-directors/policy-resources and in WAPL’s Sample Library Policies for the Small Public Library https://www.owlsweb.org/l4l/sample-library-policies-small-public-library

16. Penalties for Non-compliance

The purpose of imposing penalties on a library that fails to abide by these principles and practices is to prompt the library to change its practices and procedures and cooperate with other libraries rather than to punish.

a. Penalties imposed will be limited to reducing services, imposing fees for services, or increasing fees for services.

b. Penalties will be designed to impact only the library concerned. Services to other libraries and their users should not be affected by another library’s non-cooperation.

c. Penalties will be imposed in proportion to the degree of the library’s non-cooperation. If initial measures are not successful, more severe penalties may be imposed.

d. Penalties must not impact a library’s compliance with system membership requirements or jeopardize its membership in Winnefox Library System.

e. Penalties must be approved by the system board.

17. Process for Imposing Penalties

If system staff believe that a member library is not abiding by the established rules and procedures as outlined above, Winnefox will follow these procedures:

a. Work with the Director to correct the issue

i. System staff will contact the library director to determine the facts of the case and reasons for a violation.
ii. Staff will attempt to work out a process with the director to correct the problem.

b. Work with the Library Board to correct the issue

i. If the problem is not resolved within three months, system staff will contact the president of the library board and request time at the next board meeting to discuss the issue.
ii. System staff will present the problem to the library board and attempt to work out a process to correct the problem.

c. Involve the System Board

If earlier steps have not succeeded in resolving the problem, the system board may choose to impose penalties on that library. The process for doing so shall be:

i. System staff developing a plan for imposing penalties on the noncompliant library.
ii. The library receiving at least three weeks’ notice of the Winnefox board meeting at which the proposed penalties are to be discussed.
iii. A public hearing held at the Winnefox board meeting. Representatives of the library will be given opportunity to present their case.

 

Approved by the Winnefox Library System Board 9/28/2016