Updated 3-18-3036
There are certain basic circulation tasks that every library circulation desk worker needs to be able to do proficiently if they are ever working alone at the desk.
These tasks, at a minimum, include:
- Logging on to the PC
- Logging into WorkFlows
- Looking up a patron by name, address, or phone
- Checking out items
- Helping the patron use the public catalog* to
- Renew items
- Display the user’s fines
- Pay fines
- Handling an expired card
- Discharging from the bookdrop
* If staff can do these things in WorkFlows all the better, but they should at least be able to do them in the catalog.
A more complete list is on the Training Checklist--with links to tutorials and documentation.