It would help me to keep track of your requests if you could always use the Subject: “Previous Info Request” when you are asking me to look up some sort of previous information (usually last borrower).
This includes:
- The previous patron requests on a damaged or missing content item (most common)
- Any request to see a previous checkout, hold placed, patron ID, discharge, etc for verifying patron claims
- Any request to track down oddities with transits, items that have gone AWOL between libraries, etc.
With a standardized Subject, I can set up a rule to flag these requests so that they don’t get lost in the myriad of other emails.
