How to add a note to a hold to identify what to do with an item when it gets trapped (ex: whether patron needs to be called that their hold is available for not).

Step by step instructions, with screen shots, are available here: Adding Hold Notes.

When placing the hold in WorkFlows, after entering Patron ID and Item ID, look farther down the screen; underneith the Pickup location is the Comments field. Text entered into this field will display in the popup hold alert when an item is discharged or sanned in Check Item Status.