Submitted by smith on
Salutations!
Today's Topic: To Bar, or Not to Bar? That is the question!
Tech Tip: Open Shared Teams docs in desktop app!
Submitted by smith on
Salutations!
Today's Topic: Let's play "Find that Patron!!"
With the rising costs of Hoopla and long hold lists on Libby, it is more imporant than ever to always, always, check carefully for duplicate patrons whenever issuing a new card.
Complicating matters, it was determined at an ALL-WALS meeting that all WALS libraries would enter patron names "as written" (except in ALL-CAPS) on their ID or application form. This means that VanderZanden gets entered as "VANDERZANDEN" and "Van der Zanden" gets entered as "VAN DER ZANDEN." This means last names won't sort together anymore. You need to search by Phone, Street, and Birthdate. Read More...
Submitted by smith on
Salutations!
Today’s Topic: How to get rid of all those Lost Item Alerts, or What to do when you get the “Item not found in Catalog” popup.
When a patron doesn’t return an item, after 30 days it becomes LOST and the patron is Billed for the item. For 18-22 months, the item stays in LOST Limbo and remains in the database and on the patron’s record as LOST bill. 3-4 times/yr I run a report that moves these items and bills from LOST Limbo to UI Purgatory. This process removes the item from the database (so they don’t show in the catalog or WF), and removes the LOST bill, and replaces it with a UI-ITEM bill. It also writes the item’s info to the patron record in the Lost Items Note field. Why do you care? ...Read more...
