Serving Patrons with Differing Abilities
Date: Tuesday February 28, 2012
Time: 9:00am coffee & conversation; 9:30 am - 12:30 pm program
Location: Caestecker Public Library, 518 Hill St., Green Lake (map & driving directions)
Presenters: John Meissner (Independent Living Specialist, Options for Independent Living)
Linda Madsen (Director of Employment Services / School Coordinator, Todd Steven & Associates)
Lisa Murphy (LMR Cares, Inc., and former Community Education & Collaboration Coordinator with The Arc Fox Cities)
This diversity training will help you break down "fear barriers" when working with individuals with varying abilities/special needs.
Presenters will discuss:
- Do's and Don'ts when working with patrons with physical and mental disabilities
- Etiquette tips and using people-first language
- Demonstrate assistive devices libraries can provide for patron use
- Interacting with patrons who are disabled and may require assistance
- Best practices for dealing with behavioral issues
Continuing education contact hours: 3
Continuing education activity report form
This workshop is sponsored by the Winnefox Library System.