Date: Tuesday, February 18th -- 9:00 am to 3:00 pm
Location: Oshkosh Public Library, lower level - Map & Directions

Who should attend?

Morning Session: open to all WALS clerks and library assistants

• Staff with less than 3 years of experience using WorkFlows or working in libraries will benefit the most from the first half of Clerkapalooza:Nancy and Matt will provide a review of WorkFlows and Circulation Procedures to help newer staff master circulation skills. Attendees will have the opportunity to participate in hands on learning as various scenarios are demonstrated.

Afternoon Session: open to all staff and directors

• All staff, including directors or non-clerical staff, are encouraged to attend the afternoon training. Attendees will learn ways to improve customer service at the circ desk, and around the library, and how to navigate difficult conversations while still providing great service.

How to Register:

One registration form should be submitted for EACH staff member attending Clerkapalooza. This can be completed by individual staff or library director.  Angela will contact directors to confirm total staff attendance and gather reimbursement information. 

Agenda

• 8:45-9:00      Registration, Coffee, and Snacks
• 9:00 - 12:30  WorkFlows and Circulation Sessions
• 12:30-1:15    Lunch - Vegetarian and gluten free options available, please include note in registration form.
• 1:15-3:00      Giving Great Service training

Contact Angela Schneider (920) 234-6213 or aschneider@winnefox.org if you have any questions or suggestions on additional training topics.