The "Word of Mouth Marketing with Peggy Barber" workshop was held 4 Sep 2014 at the Neenah Public Library.
Videos:
- recording of Peggy's presentation — contact Joy Schwarz schwarz@winnefox.org for the link
- #Socialnomics 2014 via Mashable
- The Libraries of Marquette County (mentioned by Mark and shown during the break)
Listserv info — coming soon
Marketing Library Services newsletter
Books:
- Building a Buzz: Libraries & Word-of-Mouth Marketing by Peggy Barber and Linda K Wallace at Winnefox, InfoSoup, WorldCat and ALA Store
- Contagious: Why Things Catch On at Winnefox, InfoSoup, and WorldCat
- The Nordstrom Way: The Inside Story Of America's #1 Customer Service Company at Winnefox, InfoSoup, and WorldCat
- The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization at InfoSoup and WorldCat
Contact the presenter:
Peggy Barber
Library Communication Strategies, Inc.
1830 N. Fremont
Chicago, IL 60614
312-649-0028
barberpeg@aol.com
Continuing education activity report form 