Dealing with Difficult Library Patrons registration form

Date: November 17, 2009
Time: 9:30 am - 12:30 pm
Location: Wautoma Public Library (map & driving directions)
Presenter: Judy Ruhl

Modern libraries serve a far broader mix of people and personalities than almost any other public service organization. The majority of library patrons are pleasant, cooperative, and appreciative of our services. However some don’t accept the answers given, and others have mental health or other issues.

In this interactive session we’ll ...

  • brainstorm situations you’ve encountered
  • develop boundaries and strategies to cure or cope with the difficult behavior so you can effectively serve all your patrons

Judy Ruhl is a trainer/consultant with the Management Development Department of Fox Valley Technical College. Her enthusiastic style keeps the training session moving while focusing on skill building. Her experience and flexibility ensure that each participant gains specific action items to get results. Most importantly, she & her family are indebted to the resources of her local library!! Thank you!!

CE Activity Report form (CE contact hours: 3) Image