Job Center Resources Training registration form

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Job Center Resources Training: Helping Job-Seekers at Your Library

Because some area Job Center office locations have closed or reduced their staff and resource room hours, increased numbers of job-seekers are turning to their library for assistance in finding employment. Providing guidance to job-seekers can be a challenging and time-consuming process. Fortunately, help is out there!

Attend one of these training sessions to enhance your skills for supporting job-seekers. Both sessions will cover resources available at the Job Center of Wisconsin website — Wisconsin Department of Workforce Development staff Deb and Christine will demonstrate the site’s features and ways it’s useful to both patrons and library staff.

  • Friday, October 18, 2019
    9 - 11am
    Oshkosh Public Library, lower level meeting rooms A/B, 106 Washington Avenue, Oshkosh, WI 54901 (map)
  • Friday, November 1, 2019
    9:30 - 11:30am
    Wautoma Public Library, 410 West Main St., Wautoma, WI 54982 (map)

Job Center logoTopics that will be covered:

  • The Department of Workforce Development's partnership with DPI and libraries
  • Overview and "tour" of online services & resources you and your patrons will find at the Job Center of Wisconsin website
  • Job Center of Wisconsin best practices
  • Basics of helping patrons who are participants in the Unemployment Insurance program:
    • overview of the Unemployment Insurance process
    • linking to Unemployment Insurance resources
    • how your patrons can contact Unemployment Insurance with their questions
    • handouts on Unemployment Insurance information, and links to materials available online
  • Job Center of Wisconsin Call Center 888-258-9966 information
  • Skill Explorer and Wisconomy online tools
  • Next steps — how else can DWD staff assist you in helping your patrons?
  • Time to answer your questions

Takeaways: by particpating in this workshop, you will:

  • Learn ways you can answer your patrons' questions and refer them to resources
  • Enhance your skills for supporting job-seekers
  • Meet DWD staff who can assist you in answering your patrons' questions


  • Deb Warga, Job Service District Director, Wisconsin Department of Workforce Development
  • Chris Augsburger, Job Service Employment and Training Specialist, Wisconsin Department of Workforce Development

Continuing education contact hours: 2

These workshops are sponsored by the Oshkosh Public Library and the Winnefox Library System.