Booted out of Workflows? Can’t get on the Internet? Is your network down? Here are three steps to help you figure out the scope of the problem.
Is Workflows down?
If yes, check to see if it’s just Workflows, or if it’s a bigger problem by checking if the Internet down. You can test that by doing a random Google search in Chrome, Firefox or Edge. If the Internet is down too, skip to the next step.
If the Internet still works, but not Workflows, then restart the computer. If it still fails call WALS! If you can’t reach anyone at Winnefox, call the Oshkosh Public Library (920-236-5203 or 920-236-5205) and see if their Workflows is working.
If the Internet and Workflows are down on Computer #1, try the Internet on Staff Computer #2, or a public computer.
If the Internet fails on Staff Computer #2 or on a public computer in addition to Computer #1, next step.
If the Internet works on Computer #2 or a public computer, the problem is limited to Computer #1. If a reboot hasn’t fixed it, check the physical network connection on Computer #1 and/or call WALS.
If the Internet doesn’t work on Staff or Public computers, it’s time to call WALS. If no one is available, then check the network equipment.
For Spectrum/Charter libraries, this means it’s time to power-cycle (unplug/re-plug the power cord) your cable modem. And ONLY your cable modem. If the network doesn’t come up within 10 minutes after power-cycling your cable modem, and you can’t reach anyone at Winnefox, you can call Spectrum (877-892-4662) directly. You will need the libraries’ account number and the address of the library.
For non-Spectrum libraries, you only need to check to make sure the network equipment has power. If it does and things aren’t working, and you can’t reach anyone at Winnefox, you can call Badgernet (855-457-9273) directly. You may need your Site ID, but often just identifying the library and address is enough.
Bonus Round: Wireless
Is a patron having trouble with wireless? If other patrons or staff can access wireless on their devices, then it’s a problem with the patron’s equipment. If no one can access wireless, but regular computers are fine, it’s time to check the wireless equipment, and ONLY the wireless equipment.
Each library has one or more Cisco Meraki wireless access points (small, flat, white box with two cables running into it and a single LED light on it) that provides wireless for the library. Check to see that the cables are connected, and that the unit has power. If everything looks secure and it’s still not working, try pulling the power cord, plugging it back in, waiting 5 minutes, and trying again. If it’s still not working, contact WALS.
- Pete Hodge – 920-236-5273
- Jay Harland – 920-236-5139
- Melissa Klein – 920-236-5230
- Keetra Baker – 920-236-5182
- Karla Smith – 920-236-5257
Spectrum Support: 877-892-4662
Badgernet Support: 855-457-9273
|Library (Spectrum)||National Account||OLD Account - Spectrum might still be using|
|Berlin||91133401||Spectrum Account #8245110220057397|
|Brandon||103568801||Spectrum Account #8245110180006996|
|Campbellsport||103569501||Spectrum Account #8245110070015289|
|Coloma||103561001||Spectrum Account #8245113420003823|
|Green Lake||103562901||Spectrum Account #8245110290015515|
|Hancock||103563201||Spectrum Account #8245113430004266|
|Markesan||103563801||Spectrum Account #8245110230014206|
|North Fond du Lac||103569301||Spectrum Account #8245110020055230|
|Oakfield||103568901||Spectrum Account #8245110090006359|
|Omro||103569701||Spectrum Account #8245110380034632|
|Plainfield||103563301||Spectrum Account #8245113400006739|
|Princeton||103522501||Spectrum Account #8245110300021107|
|Redgranite||103563601||Spectrum Account #8245113380015536|
|Ripon||95730101||Spectrum Account #8245110240066758|
|Wautoma||96885601||Spectrum Account #8245113320027708|
|Westfield||103566601||Spectrum Account #8245113410012784|
|Wild Rose||103563901||Spectrum Account #8245113370008459|
|Winneconne||103564801||Spectrum Account #8245110390022114|
|DOA Teach Libraries||BCN Site ID|
|Leon-Saxeville (Pine River)||STOJRRLWL11|
|Mill Pond (Kingston)||STOJMKQWI02|