Overdrive Support

Need help assisting a patron with an Overdrive issue?  You've come to the right place.  Overdrive has some wonderful help pages with information regarding device compatibility, great guides for getting started along with some helpful troubleshooting info... I highly recommend spending an hour of your time with Lauren, Whit, and Tonya from Overdrive for an engaging how-to video on Supporting Your Digital Users:
https://resources.overdrive.com/support-your-digital-users/

Some of the options they cover are part of something called Overdrive Marketplace, which you can access here:

Overdrive Marketplace
(You will need a login ID and password to access.  The login ID will be of the format wils.lib.XXXXXX.  If you are not aware of your login ID or password, please contact Keetra Baker.)

Information you'll need when contacting support within Marketplace:

  • End-user name
  • End-user email
  • End-user's barcode
  • Title(s) of problem download
  • Format
  • Problem Description
  • Error message text
  • Operating system
  • Browser
  • Software application (ADE, OMC, etc.)
  • Device Model

 

Support Networks you might like to join:

 

Blogs to follow:

 

Tags: 
OverDrive