Currently, when a patron clicks "Support" on the Overdrive help page at http://dbooks.wplc.info/en/Help.htm, they are directed to an online form (http://www.jotformpro.com/form/2733758317) that submits to staff at WiLS/WPLC.  However, WPLC will soon be discontinuing this option for patron support.  The form itself won't be going away, but the results will no longer be directed to WiLS Staff.  Instead, the submissions will be coming our way.

We'd like you to take an active interest in answering Overdrive support questions.  (Some of you already do this well.  Thanks!)  Answers to MANY questions can be found by searching at http://help.overdrive.com/.  The Overdrive online help has improved A LOT over the past couple years.  Please take the time to check it out.  Other questions can often be answered by Googling.  When all else fails, a support ticket can be opened with Overdrive.  (You do need an account with Overdrive to do this, but I can request additional accounts be created for library staff members.) 

In order to prepare you for this transition, we plan to offer some training to all libraries on common Overdrive support questions at the April 29th All-WALS meeting.

We'd also like to create a support network (possibly an email distribution list) of the local experts to aid when I'm not available or tending to other important projects.  Who is your local Overdrive expert? 

If you are interested in becoming a local support expert for your library, please plan to attend the April 29th All-WALS and contact me if you are interested in or already assisting patrons with Overdrive questions so I can add you to my list.