smith's blog

Monday Minder 2021.10


This week's Monday 'Minder is about MISSHOLD, or what to do when something is supposed to be on your Holds shelf but isn't.

First, let's make sure we're all starting from the same place: Y'all are logging into WorkFlows REPORTS every morning and looking at your Clean Holds report and removing from your Holds shelf any/all titles that appear on that report, right? Right??!!   Look, I know it seems faster just to scan your shelf/ves for things that weren't picked up--but that is doing a disservice to a bunch of patrons out there. The Clean Holds report is more than just holds that didn't get pickedup.  It also lists holds that patrons have cancelled.  The report tells you if there is another patron hold on that item. The report puts all expired or cancelled holds INTRANSIT.    Often there are other folks waiting for those titles, don't make them wait longer than necessary or wonder why it takes 5 days for their hold to arrive when the catalog shows it's on its way just because you don't want to bother looking at a report, OK? OK. Anyway, about MISSHOLD...


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