Winnefox Extranet

Some WALS libraries use the services of Unique Management, inc., to do followup with library users who have checked out and not returned material.  The user is referred to the collection agency when the item is 45 days overdue.  An additional referral bill of $10 or $15 is created on the user record at that time, depending on the library doing the referral.

A series of reports is used to send user information to the company.  The company does not get a list of what the user has checked out.  Unique Management uses letters and phone calls to contact users.  The users are told to contact the library to clean up the situation. 

If the user does not return material or pay money owed, he/she is referred to a credit reporting firm.  Children are reported to Unique Management, but only adults are credit reported.

Not all User Profiles are included in the reports that send information to Unique Management.  The Profiles of Deposit, Homebound, ILL, and Teacher are not sent.

Libraries using Unique Managment: