Circulation Desk Expectations

There are certain basic circulation tasks that every library circulation desk worker needs to be able to do proficiently if he/she is ever working alone at the desk.

Looking up a patron by name or address
Checking birthdates
Checking out material
Renewing material
Looking up the fine list
Paying fines
Handling an expired card
Replacing a library card
Discharging in #1 (Borrower Services) to get fine information for a patron
Discharging in #2 (Circulation Services) for bulk discharging. Note: This maintains the borrowers privacy.
This is a less cluttered screen, so it's easier to see messages.
Handling route and hold messages in discharge
Issuing a card to a first time user
Changing patron information and registration qualifiers
Calling up a patron's Has List

If WALS, via the Oshkosh circulation department, is training new WALS library staff, these are the things they will be trained to do.
If WALS gets support-call circulation questions, we expect that the desk worker knows how to do these tasks.
Note:
This does not apply to the libraries that use a short, off-line circulation program to capture circulation transactions at times to cover a vacation period or a day of the week (Sundays in Green Lake) when a volunteer with less training covers the building.